Certifications

INTRALOT since its start up has received numerous certifications and has been awarded with many significant distinctions. It is the company’s core philosophy that security and quality are the two essential requirements for the sector, where it operates.

Thus, it takes all appropriate measures and establishes all the necessary procedures that shield its products and services, so as to offer its clients the confidence they need.

INTRALOT is the first international vendor in the gaming sector that has been certified according to the World Lottery Association (WLA) Security Control Standard in 2008. Moreover, the Company has been certified with the ISO 27001:2013 for its Information Security Management System (ISMS), originally certified in 2007. The scope of the double WLA SCS:2012 and ISO 27001:2013 certification covers INTRALOT Headquarters, INTRALOT Nederlands BV, INTRALOT Germany, INTRALOT subsidiary in Malta (Maltco), INTRALOT Inc. in USA, INTRALOT Ohio Operation, INTRALOT GAMING SYSTEMS (IGS) in Australia, INTRALOT operations at the Greek National Lottery (OPAP SA), INTRALOT Morocco, INTRALOT de Peru, INTRALOT Italia, as well as INTRALOT scratch ticket operations in Greece (Hellenic Lotteries). INTRALOT has also been certified according to ISO 9001 since 2002.

INTRALOT is also the first international vendor in the gaming sector to achieve ISO 20000 certification on Information Technology Service Management. INTRALOT’s service management system covers the provision of managed IT Services such as integrated gaming and transaction processing systems & services and interactive gaming services, as provided to licensed Lottery, Gaming and Casino organizations and entities worldwide. All INTRALOT certifications are being governed by the COBIT 5 framework that the company introduced in order to ensure a holistic approach that covers its business processes end-to-end and in alignment with its business strategy. INTRALOT is the first vendor in the gaming industry certified with the ISO 29990:2010 standard for the training services provided by the Company’s “Learning Center”. This unique certification covers the full training process, including analysis, design, delivering, monitoring and evaluation of project-based training. INTRALOT is the first international vendor to receive the Gaming Standards Association (GSA) Point to Point SOAP/HTTPS Transport and Security Specification and one of the two companies that have been certified internationally according to the GSA Game to System (G2S) Message Protocol standard, both of them for its VLT Monitoring system, iGEM.

Finally, its Global Support Services Helpline Centre Business Unit was assessed by Lloyd’s successfully meeting all the criteria of the Customer Contact Association (CCA) Global Standard©

In 2015 INTRALOT has been awarded for its global lottery operations with the prestigious WLA Responsible Gaming Framework Certification for associate members by the World Lottery Association (WLA). INTRALOT has successfully passed the certification process, following an external audit performed by the WLA approved assessor, TUV Nord, which completed an in depth independent assessment of INTRALOT's products and services and best practices transferred to lottery customers. The Framework areas include research; employee program; product and service development; remote gaming environment; advertising and marketing communications; client awareness; stakeholder engagement; and reporting.

Among other awards and distinctions, it is notable that INTRALOT was rewarded with the BEE GOLD/PROVEN SUPPORT AWARD by EBEN GR for its ethics and its ethical Corporate Governance and Social Responsibility and its General Technical Division received the “Recognised for Excellence in Europe - 5 Stars” distinction by the European Foundation for Quality Management (EFQM).

These awards ratify the Company’s commitment to act with special focus on the advancement of the concept of Corporate Social Responsibility and the development of an ideal working environment.