INTRALOT is the first international vendor in the gaming sector to achieve ISO 20000 certification on Information Technology Service Management. The Certification covers the management of all technology related services provided by INTRALOT to licensed Lottery and Gaming organizations worldwide, such as integrated gaming and transaction processing systems & services, as well as interactive gaming services.

Mr. Farris, General Technical Director of Systems, stated: “Being the first international vendor in the global gaming sector to achieve the ISO 20000 certification on Information Technology Service Management consists a significant milestone for INTRALOT. It underlines our commitment to customer satisfaction, operational excellence and continuous improvement. The certification is a testament to our core values and confirms that our customers are receiving the highest quality of IT services.”

Mr. Zafeirios Kovras, IS & IT Manager TÜV HELLAS, stated: “TUV HELLAS as the certification body that fulfilled the audits for the certification of INTRALOT, as the first international vendor of the gaming sector, with ISO 20000, considers this to be a reward for the validity of our services and the added value that our brand offers to companies in Greece and globally. We are anticipating more companies of the gaming sector to follow INTRALOT’s example and seek to comply with ISO 20000.”

ISO 20000 certification complements INTRALOT’s information security, quality, responsible gaming, financial integrity and product certifications under the governance and management framework of COBIT 5.



TÜV HELLAS is a certification and inspection body, member of TÜV NORD Group. It has been active in Greece since 1987, providing Third Party Inspection-Certification services, for all types of enterprises, in both private and public sector in the fields of Technology, Quality, Security, Energy and the Environment.  TÜV HELLAS has become a leader in the field of Inspection-Certification, offering services with prestige, reliability, visibility and added value. It has managed to link the Organization’s name with the largest infrastructure and development projects in our country, contributing through its services to the quality and safety of products and constructions.


INTRALOT, a public listed company, is the leading supplier of integrated gaming and transaction processing systems, innovative game content, sports betting management and interactive gaming services to state-licensed gaming organizations worldwide. Its broad portfolio of products & services, its know-how of Lottery, Betting, Racing & Video Lottery operations and its leading-edge technology, give INTRALOT a competitive advantage, which contributes directly to customers’ efficiency, profitability and growth. With presence in 56 jurisdictions, more than 5.500 people and revenues of €1.4 billion for 2012, INTRALOT has established its presence on all 5 continents.

For more info:
Ms Persa Kartsoli, Head of Corporate and Public Relations, Phone: +30-210 6156000, Fax: +30-210 6106800, email: -