Customer Operations

Power On

With a deep and holistic understanding of the industry gained by successfully setting up many Lottery and Betting operations worldwide, INTRALOT delivers comprehensive key-in-hand solutions that cover all aspects of a customer’s operation. These include:

Project level planning

  • Design and implementation of optimal operational setup.
  • Design and implementation of Customer Operation centers that promptly meet both retailers’ and players’ needs.
  • Field Support services, including roll out, ongoing maintenance and repair lab.
  • Logistics: warehouse, distribution.


Consulting and Advisory services
Our consulting and advisory services include operation assessments, either remote or onsite, to help streamline processes and optimize resource allocation. We also offer expert guidance to remedy problematic functional areas, and support workshops which address KPIs per functional area.

Operational performance monitoring
We monitor the performance of all operations on a monthly basis (versus contractual SLAs and benchmarks), identifying gaps and launching optimization initiatives.

Application operations management
We provide centralized, round-the-clock application operations’ management services, including:

  • Game and schedule parameterization, as well as Draw Cycle Management for a full range of Lottery, Sports Betting, Instant and Interactive games.
  • Game and promotional content definition, configuration and daily administration.
  • Payments, cancellations and retailer financial adjustment management.
  • Daily and real-time reporting.