Excellence across the board
Since its start up, INTRALOT has received numerous certifications and has been awarded significant distinctions, reflecting our tight focus on quality and security, and our consistent adoption of appropriate measures and procedures that safeguard our products and services and ensure the confidence levels our customers require. These awards also recognize our business ethics, corporate governance and CSR record, and testify to our steadfast commitment to our people and all our stakeholders.
INTRALOT was the first international vendor in the gaming sector to be certified under the World Lottery Association (WLA) Security Control Standard in 2008. Moreover, the company’s Information Security Management System (ISMS) was originally ISO 27001 certified in 2007. Our current WLA SCS:2016 and ISO 27001:2013 certifications cover INTRALOT Headquarters, INTRALOT Netherlands BV, INTRALOT Germany GmbH and Bit8 in Malta, INTRALOT Inc. in the USA, INTRALOT Ohio, Arkansas, Montana, Louisiana, Idaho and New Mexico Operations in the USA, INTRALOT GAMING SERVICES Pty Ltd. (IGS) in Australia, INTRALOT Maroc, INTRALOT de Peru, INTRALOT Italia, INTRALOT Chile SPA, Tecno Acción S.A. and Accion Salta S.A. in Argentina as well as INTRALOT sports betting (OPAP) and scratch ticket operations (Hellenic Lotteries) in Greece.
In 2015, INTRALOT’s received the WLA Responsible Gaming Framework Certification for associate members, following an in depth independent assessment of our products, services and best practices transferred to lottery customers by TUV Nord. The Framework areas include research, employee programs, product and service development, remote gaming environments, advertising and marketing communications, client awareness, stakeholder engagement and reporting.
INTRALOT has also been ISO 9001 certified since 2002. The company’s Quality Management System covers, not only the Headquarters, but also subsidiaries INTRALOT SERVICES SA in Greece and INTRALOT GAMING SERVICES (IGS) in Australia.
INTRALOT was the first international vendor whose Information Technology Service Management System, which covers gaming and transaction processing systems & services provided to licensed lotteries and gaming organizations worldwide, was ISO 20000 certified.
INTRALOT has also developed an Environmental Management System certified since 2016 as per ISO 14001 and also OHSAS 18001 (INTRALOT SERVICES S.A.)
INTRALOT is also certified under the ISO 37001 standard for anti-bribery management systems.
All INTRALOT certifications are governed by the COBIT 5 framework, which the company introduced to ensure a holistic approach to its business processes, in full alignment with its business strategy. INTRALOT was also the first gaming industry supplier whose training services, provided by the company’s Learning Center, were ISO 29993 certified.