INTRALOT ACHIEVES 5 STARS DISTINCTION
INTRALOT received the “Recognised for Excellence (R4E) in Europe - 5 Stars” distinction from the European Foundation for Quality Management (EFQM) for its Systems Technical Division, rewarding its high-quality business approach, its ability to innovate and its commitment to excellence in service delivery.
Following a thorough and structured assessment by a team of EFQM Model Assessors, Systems Technical Division exhibited excellent performance in all model areas, covering the “enablers” criteria, namely leadership, strategy, people, partnerships & resources, processes, products & services; and the “results” criteria, namely people, customer, society and business results. The "Enabler" Model criteria cover what INTRALOT Systems Technical Division does and how it approaches business excellence, while the "Results" criteria cover the specific results achieved.
The 5-star distinction is the top level distinction of the EFQM model, which INTRALOT has now renewed after receiving it for the first time in 2011. It underlines INTRALOT’s continued focus and commitment to Business Excellence, as a high performing organisation operating in an international highly competitive and constantly changing environment, which continuously improves, refines and simplifies the practices it adopts to achieve its goals in line with its strategy of offering innovative products and services to our customers worldwide, while ensuring sustainability.
Mr. Konstantinos Farris, INTRALOT Group’s General Technical Director of Systems, during the award ceremony held on November 18th in Athens, stated: “Our constant focus on quality, our customer centric approach for delivering services and products, our constant drive for creating innovative products, and our extroversion are key characteristics of INTRALOT’s culture, dynamically pursued by INTRALOT Management and recognized worldwide. The EFQM Business Excellence Model is a key enabler for the continuous improvement and excellence of our customer services, thus contributing significantly to our international expansion.”
EFQM is a global not-for-profit membership foundation based in Brussels, Belgium. With more than 500 members covering more than 55 countries and 50 industries, it provides a unique platform for organisations to learn from each other and improve performance. EFQM is the custodian of the EFQM Excellence Model, a business model which is helping over 30,000 organizations around the globe to achieve and sustain outstanding levels of performance that meet or exceed the expectations of all their stakeholders.
INTRALOT, a public listed company, is the leading supplier of integrated gaming and transaction processing systems, innovative game content, sports betting management and interactive gaming services to state-licensed gaming organizations worldwide. Its broad portfolio of products & services, its know-how of Lottery, Betting, Racing & Video Lottery operations and its leading-edge technology, give INTRALOT a competitive advantage, which contributes directly to customers’ efficiency, profitability and growth. With presence in 56 jurisdictions, more than 5.500 people and revenues of €1.4 billion for 2012, INTRALOT has established its presence on all 5 continents.