INTRALOT RECOGNIZED FOR EXCELLENCE RECEIVES 5-STAR EFQM AWARD
For the 3rd consecutive assessment cycle, INTRALOT received the “Recognized for Excellence (R4E) in Europe - 5 Stars” distinction from the European Foundation for Quality Management (EFQM) for its Technology Division, rewarding its high-quality business conduct and its commitment to innovation and excellence. The 5-star distinction is the highest level distinction of the EFQM model that INTRALOT received following a thorough and structured assessment by a team of EFQM Model Assessors.
Mr. Konstantinos Farris, INTRALOT Group Chief Technology Officer, stated: “In line with INTRALOT’s strategy to enrich its products and services portfolio while placing the player at the center of operations, the company is giving renewed focus to Customer Relationship Management and the continuous improvement of our business practices and development processes so as to nurture a culture of innovation and secure customer engagement worldwide. The EFQM Business Excellence Model is a critical framework enabling for the continuous improvement of our customer services, and our market competitiveness.”
Technology Division exhibited excellent performance in all model areas, covering all the “enablers” criteria; leadership, strategy, people, partnerships & resources, processes, products & services; as well as the “results” criteria; people, customer, society and business results. The "Enablers" criteria concern the overall performance of INTRALOT’s Technology Division and its dedication to business excellence, while the "Results" criteria cover the specific results achieved. The INTRALOT team remains committed to quality and to a customer centric approach for delivering services and products as key ingredients of innovation and innovative gaming entertainment.
EFQM is a global not-for-profit membership foundation based in Brussels, Belgium. With more than 500 members covering more than 55 countries and 50 industries, it provides a unique platform for organisations to learn from each other and improve performance. EFQM is the custodian of the EFQM Excellence Model, a business model which is helping over 30,000 organizations around the globe to achieve and sustain outstanding levels of performance that meet or exceed the expectations of their stakeholders.
INTRALOT, a public listed company, is the leading supplier of integrated gaming and transaction processing systems, innovative game content, sports betting management and interactive gaming services to state-licensed gaming organizations worldwide. Its broad portfolio of products & services, its know-how of Lottery, Betting, Racing & Video Lottery operations and its leading-edge technology, give INTRALOT a competitive advantage, which contributes directly to customers’ efficiency, profitability and growth. With presence in 57 jurisdictions, about 5.400 people and revenues of €1,85 billion for 2014, INTRALOT has established its presence on all 5 continents.