INTRALOT WAS RECOGNISED FOR ITS BUSINESS EXCELLENCE
INTRALOT’s Systems Technical Division after committing itself to Excellence in 2007 is passing now to the 2nd level of Business Excellence as defined by the European Foundation for Quality Management (EFQM) with its General Technical Division being awarded the “Recognised for Excellence in Europe - 4 Stars” distinction. The award was delivered to INTRALOT during a ceremony that took place on October 22nd in Athens.
INTRALOT was recognised by EFQM for its successful actions and best practices towards Business Excellence following its engagement when passing the 1st level of the model. All levels of the EFQM program “Levels of Excellence” are based on 8 important principles of excellence; Results Orientation, Customer Focus, Leadership & Constancy of Purpose, Management by Processes & Facts, People Development & Involvement, Continuous Learning, Improvement & Innovation, Partnership Development and Corporate Social Responsibility. The distinction was a result of an evaluation procedure realised by the Hellenic Management Association, the national partner organisation of EFQM in Greece that ratified INTRALOT’s consistency with the above mentioned principles and EFQM Model’s 9 criteria covering areas such as leadership, strategy, people, partnerships & resources, processes, customer results, people results, society results and key performance results. The assessment was completed mainly via top management interviews and various employees’ focus groups emphasizing upon organisation’s determination and commitment to business excellence and continuous improvement.
EFQM is a non-for-profit organization which is the focal point of the Organizations which are pursuing the best practices for their businesses. The above program was founded in 2001 in order to compensate the efforts and the results of the enterprises which adopt the EFQM model as well as to motivate them to keep seeking the everlasting improvement of their entrepreneurship.
Mr. Constantinos Farris, General Technical Director Systems Division of INTRALOT S.A., stated: “The continuous improvement of INTRALOT’s services and products is the company’s never ending, essential and dynamic goal adopted by the Management Team all over the world. The EFQM Business Model for Excellence seals our commitment, placing it within a tangible framework in everyday practice”.
INTRALOT, a public listed company, is the leading supplier of integrated gaming and transaction processing systems, innovative game content and sports betting management, to state-licensed gaming organizations worldwide. Its broad portfolio of products & services, its know-how of Lottery, Betting & Video Lottery operations and its leading-edge technology, give INTRALOT a competitive advantage which contributes directly to customers’ efficiency, profitability and growth. With presence in more than 50 countries, with 5,000 people and revenues of €1.1 billion for 2008, INTRALOT has established its presence on all 5 continents.
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